Gotham Scuba is dedicated to providing quality products and customer services. Here is the break down of our policies.
If you still have questions about shipping and returns or anything else for that matter, please feel free to pickup the phone or email us and we will be more than happy to help.CONTACT US
Free Shipping to the Continental U.S. only
Free Shipping does not apply to Tanks, Weights or DPV’s
Order $100 or more and enjoy Super Saver Shipping on us! We reserve the right to choose shipping method for free ship orders and you should expect to receive your order in 7-10 business days.
If Free Shipping is not displayed then your order does not qualify for free shipping and you can choose from any of our other shipping methods.
If your order qualifies for free shipping but you need it more quickly you can choose another shipping method from the options listed on the Checkout page.
If you are not 100% satisfied with your products you may return them within 14 days of purchase for a Store Credit, Exchange or full refund – less the shipping, provided the items are in new and unused condition, with all original packaging, manuals etc. There are some exceptions to this.
- Closeout Items
- Custom order items
you will need to obtain an RMA# prior to shipping the product/products back to us. Please email firstname.lastname@example.org with “RMA Request” as the subject line and include a copy of your receipt. Or, you can call our Customer Service Desk at (212) 780- 0879 to obtain an RMA# number. RMA#’s are valid for 7 days after issue.
To return an item, it must be shipped back to us properly packaged. Write the RMA# clearly on the outside of the package with a copy of the original receipt inside. Once the item is received it will be inspected for use or damage, restocked and either an Exchange, Store Credit or a Refund will be issued by the same method it was paid for, less the shipping charge. Gotham Divers has the right to refuse a return or exchange if it does not meet these conditions.
Gift certificates are redeemable for in-store purchases and classes. Certificates cannot be transfered and have no cash value.
Classes cannot be cancelled or refunded. Notes below:
You have One year from the start of the online portion of the class to complete the class in full.
Extra group pool sessions are free of charge during any regularly scheduled session.
We reserve the right to charge a fee for one on one instruction if required.
Classes can be rescheduled. If cancelled/rescheduled less than 48hrs before start a charge will be added.